Privacy Policy

Effective Date: June 26, 2024

1. Introduction

Stokesley Cars (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our private hire car services.

2. Information We Collect

We may collect and process the following types of personal information about you:

  • Contact Information: Name, address, email address, phone number.
  • Booking Details: Date, time, and location of your travel, destination details, and any other information you provide related to your booking.
  • Payment Information: Credit/debit card details and billing information.
  • Communication Records: Emails, phone calls, and other communications with us.
  • Technical Information: IP address, browser type, and operating system.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To process and manage your bookings, provide customer support, and fulfill our contractual obligations.
  • Payment Processing: To process payments for our services.
  • Communication: To communicate with you regarding your bookings, respond to inquiries, and provide information about our services.
  • Improvement of Services: To improve our services, customer experience, and for internal business purposes.
  • Legal Obligations: To comply with legal obligations and protect our legal rights.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party service providers who assist us in operating our business, such as payment processors and IT service providers.
  • Legal Authorities: Law enforcement or regulatory bodies as required by law or to protect our rights.

5. Data Security

We take the security of your personal information seriously and use appropriate technical and organizational measures to protect it against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information under certain circumstances.
  • Restriction: You can request that we restrict the processing of your personal information.
  • Objection: You can object to the processing of your personal information.
  • Portability: You can request the transfer of your personal information to another party.

To exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Stokesley Cars
Addres: 4 Weston Court, Stokesley Business Park, Stokesley, North Yorkshire. TS9 5GA
Email: contact@stokesleycars.co.uk
Phone: 01642 712999